Once you have selected the items to personalize, Our sales creates a quote form called the Sales Confirmation Order for you to approve. This order is a collection of the products and customization of the entire order with pricing. When you approve the Sales Confirmation Order, this is when your goods will be purchased to be delivered to our desginer to be customized. From there, it is approximately ten business days until your order is complete unless there are delays with the art proof. For example, the customer might want additional design options, verbiage changes, color modifications, etc. If that is the case, then it might take additional time to get your order completed.